PRIVACY
Privacy policy
How we collect, use, store and share your personal and health information.
Our commitment
Lowndes Street Clinic, operated by St Moses Medical Services Pty Ltd (ABN 88 685 253 767), handles your information under the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records Act 2001 (Vic).
What we collect
Your personal details, health information, Medicare and other identifiers, and next of kin. We use it to care for you and to run the practice, including billing.
Who we share it with
Other providers involved in your care, Medicare, DVA and insurers for claims, and others only with your consent or when the law requires it. We do not store or back up your information outside Australia.
Storage and security
Your record is kept in secure clinical software with individual logins and backups. We keep adult records for at least 7 years after your last visit, and children’s records until they turn 25.
Access and correction
You can ask to see or correct your information. We respond within 30 days; an administration fee may apply for copies.
Questions and complaints
Email principal@lowndesstreetclinic.com. You can also contact the OAIC (1300 363 992, oaic.gov.au) or the Health Complaints Commissioner (1300 582 113, hcc.vic.gov.au). The full policy is available from reception.