PATIENTS
Patient information
How appointments, results, scripts and records work at the clinic.
Appointments
Book online at any time, or call reception. We keep some appointments each day for urgent care. Please give at least two hours’ notice if you can’t make your appointment; missed appointments without notice attract a $50 fee.
Telehealth
Phone and video consultations are available for many appointments. Ask reception whether telehealth suits your visit.
Results and reminders
If your doctor needs to see you about a result, we will contact you by SMS or phone. Our recall system reminds you when health checks, vaccines and screening are due. Tell us if you’d rather not receive reminders.
Scripts and referrals
Scripts and referrals need a consultation with your doctor, in person or by telehealth.
Your records
Your health record is kept securely in our clinical software. You can ask your doctor for access to your records. Transferring your records to another practice costs $30.
Interpreters
Let reception know if you need an interpreter. Our doctors also speak Arabic, Sinhala and Tamil.
Feedback and complaints
We welcome your feedback. Please speak with reception or email principal@lowndesstreetclinic.com. If you are not satisfied with our response, you can contact the Health Complaints Commissioner on 1300 582 113 or at hcc.vic.gov.au.
Privacy
We protect your personal and health information under Australian privacy law. Read our privacy policy.