Fees & Policies

Please refer to our detailed Information & Policies here.

Appointments & Billing :

  • Where possible, plan your appointment ahead of time, especially for scripts and non urgent appointments. A long appointment may be necessary for; new patients, minor surgical procedures, insurance examinations, complex medical problems, women’s health checks, first pregnancy visits, six week mother and baby checks and mental health appointments. Please let us know if you require a long appointment.
  • Any new Workcover/TAC accounts must be paid for on the day by the patient, if not already pre-arranged and approved by their employer.  We require the Workcover company name, claim number and claim dates to process.
  • Medicare does not cover the cost of items such as dressings or plasters and patients may need to pay for these items on the day of consultation.
  • Cancellation of appointments – require two (2) hours notice. Missed appointments will attract a minimum fee of $50, to be paid for prior to booking any further appointments.
  • If you need to be seen urgently, please inform the Medical Receptionists.  We do our best to provide on the day appointments for emergencies (where possible).
  • Please bring along your Medicare, Concession/Pension and Veteran’s Affairs cards to each visit.
  • If a patient has a severe rash or cough, please inform the Medical Receptionist’s so we can arrange for you to wait away from other patients.

Private fees:

We are a mixed billing Practice and all accounts are strictly to be settled at time of consult.

Health Assessments (items 703-707)/Care Plans (items 721,723,732) are Bulk Billed.
Telephone consults for private patients will require prepayment. DVA, concession/pension card holders and children under 16 years; please call the clinic to book a phone consult to bypass the fee that window when booking online.
Bulk Billing is only available to valid DVA, Concession/Pension Card Holders and Children under 16 years.

All standard consults are time based and have a gap between based on the appointment length.

DVA card holders are bulk billed for all services covered by Medicare (Excludes Mole Mapping and Skin Checks as they are not covered by Medicare or DVA , procedures may also attract a gap fee).

FEES AS OF 01/07/2024

Private Concession discounted Medicare rebate
Brief Consultation – Item 3

Or Brief phone consult

 $60 – $19.60
Standard Consultation

– Item 23

Or Standard phone consult

 $90 – $42.85
Long Consultation – Item 36 $135 – $82.90
After Hours Standard Phone consult $123.85 – $93.85
After hours Emergency Clinic consult /Home Visit – Item 585 $181.90 $181.90 $142.20
Call back to Clinic/Home Visit 11:00pm to 7:00am – Item 599 $275.45 $275.45 $167.55

After Hours:

For URGENT medical attention after hours, please phone Lowndes Street Clinic on (03) 5443 5117 for details on the On-Call Doctor. After hour private fees apply.

** Remember: If it is an emergency, call 000 for an Ambulance**

Recall System:

This system is in place for a variety of health services.  Please let the Doctor know if you do not wish to receive recall letters or phone calls.  Please discuss with the Doctor how you are to receive your results.  Patients that are on the ‘Discuss and Return Urgently List’ will be called to make an appointment.

Patient Results:

To ascertain whether the Doctor requires you to return for an appointment regarding pathology/radiology tests etc., please call the clinic and speak with the Receptionists.

Home Visits:

On occasion, home visits can be available to those too ill or frail to attend the practice, within a reasonable geographical distance, depending on the availability of the doctor.  Please book these as far in advance as possible.

Telephone Messages:

Messages will be taken by the Receptionists and relayed to the Doctor.  In emergencies, please be clear and precise about the nature of the problem.

Referrals/Scripts:

Referrals and scripts must be discussed with the Doctor in a consultation and cannot be ordered over the phone.

Medical Records:              

We use a computerised Medical Record system into which your clinical notes are documented, results downloaded through a secure site and all other documents are scanned.  Strict confidentiality is maintained at all times by all Doctors and Staff.

Transfer of Medical Records:

Transfer of previous records from another surgery can be arranged by completing and signing a Medical Release Form at either of our clinics.  All patients 16 years and over must sign the release.  One of our Medical Receptionists will arrange this for you.  If you require the transfer of your Medical Records from this clinic to another medical practice, this will attract a $30 admin fee.

Access to Patients Own Medical Records Information:

If a patient requests a copy of their results, letters, history, etc., they need to formally request this from the Doctor during their consultation. Once approved by the Doctor, and the form is signed by the patient, they must then come into the clinic and personally collect a copy of their history, which may incur an admin fee.

Patient Feedback:

Occasionally, patients are asked to complete a questionnaire about the practice in an endeavour to improve services.  This is voluntary and confidential, and part of the process of Vocational Registration and General Practice Accreditation.

IF YOU HAVE A COMPLAINT, SUGGESTION OR A COMPLIMENT, we would like to hear from you by email or via our website contact form.  WE APPRECIATE YOUR FEEDBACK.

Practice Accreditation:

On the day of Accreditation Survey Visit you may be asked for your consent for the surveyors to view your files.  This is voluntary and confidential.

Medical Students:

As a teaching clinic, Medical Students may attend your consultation for observation and to assist the GPs.  Please let the Reception Staff or your Doctor know if you prefer the students not to attend your consultation.

Interpreter Services:

Please let reception know if you require an interpreter for your appointment.